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The Challenge
The unexpected can take many forms – Theft/Crime, Fire, Flood, Computer Failure – or worse !
Typically unexpected incidents affect one or more of your Premises, People or Systems ….. and hence your ability to serve your customers
You may have a professionally implemented and managed disaster recovery plan for your key IT systems – but have you got plans in place covering :
CRISIS MANAGEMENT : Allowing the timely identification, assessment and management of the impact of an incident, including prioritisation of recovery activities
PREMISES : Providing alternative locations for staff to resume work, including key communications facilities
STAFF : Ensuring the welfare and confidence of staff, and that they know the responsibilities for business resumption
CUSTOMERS : Covering proactive communication with customers and the media to maintain their confidence and hence the reputation of your business.
Without plans covering all these aspects, your investment in IT systems recovery may not be enough to enable your business to respond to and recover from a disruptive incident without incurring major losses of cash flow and customer reputation.
The Solution
An effective Business Continuity Plan will address all these necessary issues – and ensure that investment in disaster recovery for your IT systems is part of an overall plan for continuity of business when faced with the unexpected.
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